Refund & Cancellation Policy
Effective Date: 11 November 2026
This policy explains how cancellations and refunds work when a customer pays a tailor through the Tailor Sync app. Tailor Sync is operated by Swift Roc (Private) Limited (“we”, “us”). The tailor provides the tailoring service; we provide the app and process the payment through our payment partners.
1. How payment works
- When a tailor accepts your order, you pay the advance shown in the app before the tailor starts work. The amount and what it covers are shown before you pay.
- All prices and payments are in Pakistani Rupees (PKR).
- You can pay with a JazzCash wallet, an Easypaisa wallet, a Visa or Mastercard debit or credit card, or Tailor Sync credit (see section 5).
- Card details are entered only on the payment partner’s secure page and are protected by 3-D Secure. Tailor Sync never sees or stores your full card number, CVV, PIN, MPIN or one-time passwords.
2. Cancelling an order
| Situation | Refund |
|---|---|
| You cancel before the tailor starts stitching (the order is not yet “In Progress”) | 100% of what you paid |
| The tailor has started stitching (the order is “In Progress” or later) | The order can no longer be cancelled in the app. If something has gone wrong, contact us (section 8). |
| The tailor declines or cancels your order, at any stage | 100% of what you paid |
| A payment failed or timed out, but money was taken from your account, or you were charged twice | 100%, refunded automatically to the account you paid from |
3. Where your refund goes and how long it takes
- Tailor Sync credit: added to your Tailor Sync wallet immediately.
- Back to how you paid (JazzCash, Easypaisa or card): 3 to 5 working days. For cards, your bank may take longer to show the refund on your statement.
- Where both options are available, you choose when you cancel. A refund for a failed, timed-out or duplicate payment always goes back to how you paid.
- We never charge a fee for a refund.
4. After delivery
Fit, alteration and quality concerns after delivery are handled first by the tailor who made the garment. If you cannot resolve the issue with the tailor, contact us and we will look into it.
5. Tailor Sync credit
- Tailor Sync credit comes from refunds and promotions.
- It can only be used to pay for orders in the Tailor Sync app.
- It cannot be bought or topped up, transferred to another person, or withdrawn as cash or to a bank or wallet account.
6. Tailor Sync Pro subscriptions
Subscriptions for tailors are bought through Google Play or the App Store, and refunds for them follow that store’s refund policy. See our Terms & Conditions.
7. Card disputes
If you think a payment is wrong, please contact us first. We can usually refund faster than a card dispute (chargeback) through your bank.
8. Contact us
For any payment, cancellation or refund question, contact us with your order number. We reply within one working day.
Swift Roc (Private) Limited (trading as Tailor Sync)
Office No. FF-06, 1st Floor, Khapal Kor
Opposite Day to Day Shopping Mall, University Road
Peshawar, Pakistan
Email: [email protected]
Phone / WhatsApp: +92 315 9353853
Monday – Saturday, 9:00 AM – 10:00 PM (PKT)